FAQ

Store status

Smile Essentials is currently being rebuilt around a smaller, carefully verified oral-care range. Products and checkout are not currently available.

When will the store reopen?

We will reopen after our product sources, delivery arrangements, returns process and checkout have been fully tested. We are prioritising reliability over publishing an unverified catalogue.

Will you ship in the UK?

The initial launch is planned for UK customers. Final delivery areas and estimated delivery times will be shown before checkout once confirmed.

Can I place an order now?

No. The current storefront is for information only while the range is rebuilt.

How can I contact Smile Essentials?

Please use the Contact Us form. Response times may vary while the store is being prepared.

Where will I find returns and delivery information?

Final product-specific delivery and returns terms will be published before orders are accepted.

Last updated: 23 August 2026.